For Faculty
Software & Services for Faculty
We are committed to delivering the highest standards of service, promoting innovation in the classroom, and fostering partnerships that benefit our 吉祥坊 community.
IT Security for Faculty听
The department is responsible for implementing and maintaining campus-wide security policies and standards.
Faculty Technology Center
The Faculty Technology Center (FTC) is the front door to鈥�Academic Technology. Here you will find staff and facilities to help you incorporate technology into your teaching.听
FAQ for Faculty
Adobe Acrobat Sign is a cloud-based e-Signature services that lets you send, sign, track, and manage signature processes using a browser or mobile device. Documents can be sent instantly to receive a quick turnaround on required signatures.
For more information, visit the听Adobe Acrobat Sign听page.听
Q: What is Canvas?
A: A modern, open, user-friendly teaching and learning platform for today's faculty and students.The 吉祥坊 Canvas environment is now available. Faculty听can access Canvas at听听using your 吉祥坊 credentials.听
听
Q: What are the key features of Canvas?
A:听Canvas has all the features of a modern learning management system including the ability to accept and grade assignments, conduct discussions in forums, administer quizzes and exams, store and organize course resources, communicate with students, etc. Canvas has multiple grading tools including rubrics, audio/video feedback and a dedicated grading app. Students can access course materials, view course calendars, to do lists and set their own preferences to receive notifications on their mobile devices.
听
Q: What can I do now to learn more about Canvas?
A:听Canvas provides extensive user support resources including听,听how-to guides and documentation, and instructor training courses. Canvas hosts a number of听听for reviewing answers to previously asked questions, posting new questions, and voting up enhancement requests.
Here are some recommended resources:
- 听- Video (6m 23s)
- 听- Web documentation for instructors
- 听- Web documentation for students
- 听- Online, self-paced course in Canvas
- 听- Printable PDF
听
Q: Where can I get more information?
A: Visit the听Canvas听page for more information.听
Q: Can my students or I send email to a class list from a non鈥摷榉� email address?
A: No. Class List(s) can only receive email from 吉祥坊 email addresses.
听
Q: Can I have an auto鈥揼enerated list which contains the email addresses of select majors, minors, etc.?
A: Automated lists are only created for classes. It is possible that lists such as those you are requesting for majors, minors, etc. will be created automatically in the future, however those lists are not available at this time.听
听
Q: I would like to use the class-list that has been auto-generated for my class. What is the email address?
A: Your class e-mail lists can be utilized by sending an e-mail message to one of the two e-mail addresses available for your list.
- The first format is based on the class number and semester. The format follows the formatting of "class[semester].[class number]听". For example, if you were teaching a class with the class number "12345" in the fall of 2021, the address to use would be "classfa21.12345-cATcsun.edu".听AT=@
- The second format is based on the semester, the class name, and the section number. The format follows the formatting of "[semester].[abbreviated class name].[section number]听". For example, if you were teaching English 101, section 3, in the fall of 2021, the address to use would be "fa21.eng101.03-cATcsun.edu".听AT=@
听
Q: Do I have to use my auto-generated class lists or can I create my own class lists?
A: Faculty members are not required to use the lists that have been provided. If you prefer to create your own mailing lists, you can use the campus听.听
听
Q: Are these class lists the same as the SOLAR email lists located in the myNorthridge Portal?听
A: These new class lists although similar in function to the SOLAR email lists within the Portal, use a different system, and the two are not tied together at this time.听
听
Q: What happens if students add or drop my course; will they be added to this class list automatically? What happens if I am no longer teaching this course?
A: The list is updated on a daily basis to reflect the current enrollment of your class; so there is no need for you to maintain the list. If you are no longer teaching the course for which you have received a notification message, do not worry; the class list will automatically be updated with the current professor.
听
Q: Are waitlisted students included in the email lists?
A: No, waitlisted students are not included in the email lists. The recipients are limited to only students who are enrolled in the course.
Q: How do I view my class rosters?
A: View the听.
听
Q. Why can鈥檛 I see my class rosters?
A. Ask your department administrator to confirm that you are the primary or secondary instructor of the class in the SOC. Also verify that you have an active date from the beginning of the semester or earlier in the Instructor/Advisor Table.
Q: How do I access the 吉祥坊 Portal for the first time?
A: Visit the听吉祥坊 homepage听and go to听My吉祥坊 > 吉祥坊 Portal. Log in with your听吉祥坊 User ID and Password will be issued when you sign鈥搃n with Human Resources. If you have not already done so, bring your completed New Employee Sign鈥揑n Form to the Human Resources office located in Room 165 of the University Hall building. The sign鈥搃n hours at Human Resources are Monday through Friday, 9:00 AM to 4:00 PM.
听
Q: When does maintenance take place?
A: Wednesdays from 8:00pm through midnight and once a month on Sundays from 12:00am through 6:00am. During these times, access may be intermittently unavailable.听
听
Q: Where can I find how-to guides on using the 吉祥坊 Portal and SOLAR?听
A: Visit听SOLAR Support: Student Administration听and go to the "Information for Faculty" section on the left-hand side.
Q: How do I access faculty email?
A: View听Options for Accessing 吉祥坊 Email (Webmail, Email Client, Smartphone)
听
Q: Even though I鈥檓 using Internet Explorer as my browser, I鈥檓 still getting the "light" version of Webmail even though the checkbox isn鈥檛 marked when I log in.
A: If you selected the option to听Use the blind and low vision experience听when logging into听听the first time, you will automatically be set to use the "light" version of听Webmail听when you log in. To disable this setting, go to听Options,听Accessibility听and un-check the box to听Use the blind and low vision experience. Once you鈥檝e saved the change, next time you log in to听,听you will be on the "premium" version.
听
Q: In Webmail, how do I select multiple messages to delete/move/copy at once?
A: Depending on what version of听听you use (premium vs. light), there are two different ways to select multiple messages, after which you can perform the action (delete, move, etc.). Locate the version you are using and complete the following steps:
Premium:听Hold down the ctrl key while selecting individual messages to select each message you click on. If you want to select blocks of messages in a contiguous block, you can hold down the shift key and click on the first message, then the last message. All of the messages between and including your first and last selections will be selected.
Light:听There is an empty check-box next to each message which can be filled in to mark the message as selected. Fill in the check box for every message you want selected. If you want to select all of the messages on a page, there is a check box at the very top of the column of check boxes which will select all messages on the page if used.
听
Q: I am using Webmail and my session keeps timing out. What should I do?
A: When you log in to听, the default听Security听setting is:听This is a private or shared computer. If this option is selected, your session will timeout after 15 minutes. To extend your session, select听This is a private computer听and your session will timeout after 60 minutes.听
听
Q: Can I forward my 吉祥坊 email to a personal email account?
A: Yes. Visit听Forwarding Your 吉祥坊 Email听and sign in with your 吉祥坊 email address and password. Select听Forward听and enter your听Forwarding Address. Select听Apply Changes听to save.
听
Q: I am enrolled in classes at 吉祥坊 and have a student Gmail account. Can I auto鈥揻orward emails from Gmail to my Exchange account?
A: Yes. Log in to听. Go to听Settings听and select听Forwarding and POP/IMAP. Enter your forwarding address in the听Forward a copy of incoming mail to听field.
听
Q: How do I change the way that my name appears in email?
A: View听. Please note that the听Last Name, First Name听format cannot be changed to听First Name, Last Name.
听
Q: Email that I send from my 吉祥坊 email account is not always delivered. What is wrong?
A: 吉祥坊 students, faculty and staff have the option to auto-forward their 吉祥坊 email account to a personal email address. A recipient鈥檚 personal email address may be invalid and this is why they are not receiving your email. All users who have established auto-forwarding should monitor their personal email address on a regular basis. Please note that email sent outside of 吉祥坊鈥檚 email system is unprotected. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.听
听
Q: Is email that I send from my 吉祥坊 email account protected?
A: Email that is sent outside of 吉祥坊鈥檚 email system is not protected. For example, if a recipient auto-forwards their 吉祥坊 email to a personal email address, your email will be routed to another system such as Gmail, Hotmail, Yahoo, or AOL. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.
All active 吉祥坊 students, faculty and staff who have enrolled in听Duo MFA听have access to LinkedIn Learning.听LinkedIn users have the option to connect their LinkedIn profile with their LinkedIn Learning account to receive personalized training recommendations.
听
Q: Do I need to connect my LinkedIn profile?
A: No, you will have the option to connect your LinkedIn profile or create a separate Learning account during activation.
If you choose to connect your LinkedIn profile, you鈥檒l receive personalized recommendations for your skills and position, as well as what鈥檚 trending on LinkedIn Learning based on LinkedIn data. Once your profile is connected, you may be asked to log in with your LinkedIn log in info.听
听
Q: How do I access LinkedIn Learning?
A: Log in to LinkedIn Learning with your 吉祥坊 user ID and password. You must be an听active faculty, staff, enrolled student, or auxiliary user who is also enrolled in听Duo MFA听to use LinkedIn Learning.听
听
Q: Is there an app for LinkedIn Learning?
A: Yes. The听听is available for download.听
听
Q: I linked my 吉祥坊 account with my LinkedIn profile and now I am not able to log in. How do I log in?
A: If you linked your accounts, and you are using the 吉祥坊 username and password to access LinkedIn, you will be redirected to a LinkedIn branded log in page. Use your LinkedIn account information to access your 吉祥坊 LinkedIn Learning profile.听
听
Q: Need help?
A: If you need help or have additional questions, please contact the听IT Help Center.听
听
LinkedIn Learning is a free training resource. Learn at your own pace from anywhere. Want to learn Photoshop? Or brush-up on Microsoft Office? All you have to do is log in with your 吉祥坊 credentials to get started.听
Q: What types of media services are available to faculty?
A: A range of audio and visual (A/V) services are available for faculty. To learn more, visit听Media Services.
听
Q: How do I know what type of media equipment is available in my classroom?
A: View a list of听Media Equipment in Auditoriums and Classrooms.
听
Q. I need help with the equipment in the classroom I am in. Who do I call?
A. Classroom Support at (818) 677-1500.
听
Q: Can I connect my Mac laptop to the classroom projector?
A: Yes. You will need a Mac VGA adapter. There are different types of adapters for different models of Mac laptops. Media Services provides short term check-out of Mac adapters at Classroom Technology Help (Oviatt Library, Room 18). These adapters can also be purchased from听. Before purchasing, please be sure to consult your Mac laptop owner's manual to determine which VGA adapter is compatible with your computer.
Once you have obtained the proper adapter, simply connect one end to your laptop and the other to the VGA cable that is available in the classroom.
For frequently asked questions, visit the听my吉祥坊box page.
For frequently asked questions, visit the听my吉祥坊tablet听page.
Q: How can I access 吉祥坊's computing resources from an off-campus location?
A: Most resources such as the听吉祥坊 Portal, and听听can be accessed via an internet browser. Others, such as the听WebDrive听require a Virtual Private Network (VPN) connection. The听VPN听creates a secure connection called a "tunnel" between your computer and the campus network.
听
Q: I am repeatedly being prompted for my 吉祥坊 User ID and Password when I try to connect. Why is this happening?
A: Make sure you are using your correct User ID and Password. To verify this information, view the听吉祥坊 User ID and Password Instructions. If you continue to have difficulties, contact the听IT Help Center.
听
Q: When I try to connect to the VPN, I receive the message,听Initializing the connection. However, after a while, I am simply back at the connection screen where I get a听disconnected听message. Why does this happen?
A:听From the configuration screen, ensure that the听portal听address听value is set to听vpn.csun.edu.听If you continue to have difficulties, contact the听IT Help Center.
Q: How can I protect my 吉祥坊 campus account?
A: The number one way to keep your 吉祥坊 account safe is to never give your 吉祥坊 password to anyone, including family and friends. Second, when using public computers to connect to campus services such as听email听or the听, always log off the computer before walking away. Finally, never download and install software from unknown/un-trusted sources, and only visit trusted web sites. If you believe that your 吉祥坊 password has been compromised, immediately听听and contact the听IT Help Center.
听
Q: How do I obtain Antivirus software for my computer?
A: Symantec Anti-Virus is available for students, faculty and staff at no additional cost. Visit the听吉祥坊 Software Downloads听page and sign in with your 吉祥坊 user ID and password. You will see Symantec Anti-Virus Corporate Edition available for downloading to a PC or Mac.
听
Q: Which software programs help combat spyware?
A: We recommend installing听听or听.
听
Q: What is a STOP security plate? How do I obtain one for my laptop?
A: For $10.00, a STOP security plate is the most cost鈥揺ffective, anti鈥搕heft and recovery product available. Whether your laptop is lost or stolen, a STOP plate may increase the chances of your laptop being returned to you. For more information, view the听Personal Electronics Security听page.听
听
Q: Will 吉祥坊 ever ask me for personal information via email?
A: No. Any email message asking for personal information such as user IDs, passwords, birthdates, and social security numbers is likely to be a phishing scam. Often, phishing scams will look like they're from banking institutions and other trusted organizations (such as the CSU). If you receive one of these messages, delete it immediately and never respond.听Learn more.
Q: What kind of software/hardware discounts are available to 吉祥坊 faculty?
A: There are several options available to faculty for obtaining software and hardware for academic and personal use. View听Faculty & Staff 鈥� Software/Hardware Purchasing Options.
Q: What is SOLAR?
A: SOLAR is the name for the administrative applications at 吉祥坊. For faculty, SOLAR generally refers to the section in the 吉祥坊 Portal where you can enter grades, view class rosters, update contact information, etc.听
听
Q: Where can I find how-to guides on using SOLAR?听
A: Visit听SOLAR Student Administration听for more information or visit the听Information for Faculty & Staff听page for the available how-to guides.听
Q. When can I begin submitting grades?
A. Usually, grade rosters become available a week before finals week.
听
Q. How do I submit grades?
A. View the听Faculty Center: Recording Grades Reference Guide听(.pdf). Or, if you'd like to upload your grades from a spreadsheet, view听Moving Your Final Grades from Canvas to SOLAR.
听
Q. When is the deadline to submit grades?
A. Grades are due five business days after the day of the final.
听
Q. How do I change a grade after I have already submitted grades?
A. Review the听.听
- Note:听The Online Grade Change option cannot be used if the student has a record of graduation from 吉祥坊. If this is the case, a Correction of Grade Report must be submitted to process the grade听change.听
听
Q. I need to submit grades but the听Approve/Submit听button is disabled. What do I do?
A. Ask your department administrator to confirm that you are the primary or secondary instructor of the class and have听Approve听status in the schedule of classes.听
听
Q. I am entering an "I" Incomplete grade for a student and the system won't let me submit my grades without an incomplete contract. What do I do?
A. If an "I" grade is entered, you must complete an incomplete contract for the student before grades can be submitted. To learn how to do this, view the听. Once a contract is on file for the student, you can submit your grades.听
Q. How do I issue permission numbers?
A. View the听.
听
Q. How can I verify that a student used the permission number?
A. Permission numbers that have been successfully used can be found in the "Used Permission Numbers" section in SOLAR.
Q: Where can I find user guides, tutorials and other resources for software/applications used at 吉祥坊?听
A: Visit the听IT Training Guides and Resources听page. LinkedIn Learning is also available to you.听To access the听library for free, log in听with your 吉祥坊 user ID and password.听
听
Q: Does IT offer any on-site training?听
A: Yes. View the听.
Q: How do I find my 吉祥坊 User ID and Password?听
A: Your 吉祥坊 User ID and Password will be issued when you sign鈥搃n with Human Resources. If you have not already done so, bring your completed New Employee Sign鈥揑n Form to the Human Resources office located in Room 165 of the University Hall building. The sign鈥搃n hours at Human Resources are Monday through Friday, 9:00 AM to 4:00 PM.
听
Q: How do I change my 吉祥坊 password?
A: Go to听. If this does not work, contact the听IT Help Center听by phone at (818) 677-1400,听online at () or in person in (Oviatt Library, First Floor, Learning Commons). For security reasons, the Help Center is unable to reset your password via email.
听
Q. Is there a guide to walk me through the password reset process?
A. Yes. Please review the听.听
For information about web conferencing, visit the听Zoom听webpage.
Q: How do I access 吉祥坊 wireless?
A: Connect to 吉祥坊's encrypted wireless network,听eduroam. This network will require a one-time login using your 吉祥坊 email address and will not require a听VPN听connection for additional security.听Learn more.
听
Q: Where can I access 吉祥坊 Wireless?
A: 吉祥坊's wireless connection works throughout the campus. Connections in the parking lots and away from academic or residential buildings my be intermittent.
听
Q: Which devices are compatible with 吉祥坊's wireless network?
A: Most Wi-Fi capable devices purchased since the last quarter of 2006 are compatible; however, Gaming devices (e.g. Nintendo, PlayStation, Xbox etc.) are not compatible.听
听
Q: Can I access the wireless network from more than one computer at the same time?
A: Yes.