FAQ for Students
Q: What is Canvas?
A:听Canvas is听a modern, open, user-friendly teaching and learning platform for today's faculty and students.
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Q: Where can I learn more about Canvas?
A: For user guides, visit the听听page.听
Q: What computer labs can I use to write or print a paper?
A: Computer labs are available for reservation during regular University hours. View a list of听campus computer labs below. To find a printer, visit听Lab Printing @ 吉祥坊.
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Campus Computer Labs
Use of campus computer labs is restricted to current 吉祥坊 students, faculty, staff, and alumni and is subject to the听. Use of restricted labs may be arranged through your college or department. To inquire about lab usage guidelines and hours of operation, follow one of the links on this page. For additional information, please contact the college or department.
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The 吉祥坊 app can be downloaded for free. For frequently asked questions and to read about its features, visit the听吉祥坊 Mobile App page.
Q: How do I access the 吉祥坊 Portal for the first time?
If you have been admitted to 吉祥坊 and have not already accessed the听, you need to activate your account. Locate your 吉祥坊 user ID and password on the "Activate 吉祥坊 Username and Password" letter sent to you by Admissions and Records. If you follow the account activation process, you will be brought to the Portal.
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Q: When does maintenance take place?
A: Wednesdays from 8:00pm through midnight and once a month on Sundays from 12:00am through 6:00am. During these times, access may be intermittently unavailable.听
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Q: Where can I find how-to guides on using the 吉祥坊 Portal and SOLAR?听
A:听听Visit the听Information for Students听page for more information.听
Q: I don't know my student Gmail address. Where can I find it?
A: To obtain your 吉祥坊 email address, log in to the听听and go to the听Student Center (SOLAR). Your email address is located under "Personal Information."听
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Q: How do I forward my student Gmail account to another a personal email address such as Yahoo or Hotmail?
A: Log in to听. Go to听Settings, select听Add a forwarding address听next to听Forwarding听and follow the subsequent steps. For additional instructions, visit听.
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Q: Which browsers work with my student Gmail account?听
A: View听.
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Q: How do I access my student Gmail account from a mobile device?
A: View听. Note: You must use your full@my.csun.edu听email address when you are prompted for your username.
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Q: How do I access my Gmail account from other email clients using IMAP/POP?
A: View instructions for听听and听听instructions. Read about听听and learn about using听.听Note:听You must use your full "@my.csun.edu"email address when you are prompted for your username.
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Q: What is the storage limit on my student Gmail account?
A:听Enrolled/Active Students: 25 GB. [Graduated Students: 0 GB (Their email will need to be forwarded if they want to retain the address)]
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Q: Is email that I send from my student Gmail account protected?
A: Email sent to or from your student听听account is unprotected. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.
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Q: What is Google's privacy policy?
A: View听
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Q: How can I set up a spam filter?
A: From听, filtering instructions are located on the menu bar under听Settings,听Filters,听Create a New Filter.
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Q: Can I use ad blocker or script blocker with Gmail?
A: No. You must not use ad blockers or script blockers, "e.g. Adblock and NoScript" with听. Be sure to disable these features before you log in to Gmail.
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Q: Email that is sent to my student Gmail account is not always delivered. What is wrong?
A: If you auto-forward your student听听account to a personal email address, your personal email address may be invalid. This may be the reason why you are not receiving email. Although you auto-forward your Gmail account to another address, your student Gmail account is your official account with the university which means that the university will use it for official university communications. You are responsible for monitoring your student Gmail account and the information sent by the university.
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Q: Where can I learn more about using Gmail?
A: Visit听. Once you begin using your new account, review "Switching Guide" inside the new email system for more information on听.
All active 吉祥坊 students, faculty and staff who have enrolled in听Duo MFA听have access to LinkedIn Learning.听LinkedIn users have the option to connect their LinkedIn profile with their LinkedIn Learning account to receive personalized training recommendations.
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Q: Do I need to connect my LinkedIn profile?
A: No, you will have the option to connect your LinkedIn profile or create a separate Learning account during activation.
If you choose to connect your LinkedIn profile, you鈥檒l receive personalized recommendations for your skills and position, as well as what鈥檚 trending on LinkedIn Learning based on LinkedIn data. Once your profile is connected, you may be asked to log in with your LinkedIn log in info.听
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Q: How do I access LinkedIn Learning?
A: Log in to LinkedIn Learning with your 吉祥坊 user ID and password. You must be an听active faculty, staff, enrolled student, or auxiliary user who is also enrolled in听Duo MFA听to use LinkedIn Learning.听
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Q: Is there an app for LinkedIn Learning?
A: Yes. The听听is available for download.听
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Q: I linked my 吉祥坊 account with my LinkedIn profile and now I am not able to log in. How do I log in?
A: If you linked your accounts, and you are using the 吉祥坊 username and password to access LinkedIn, you will be redirected to a LinkedIn branded log in page. Use your LinkedIn account information to access your 吉祥坊 LinkedIn Learning profile.听
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Q: Need help?
A: If you need help or have additional questions, please contact the听IT Help Center.听
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LinkedIn Learning is a free training resource. Learn at your own pace from anywhere. Want to learn Photoshop? Or brush-up on Microsoft Office? All you have to do is log in with your 吉祥坊 credentials to get started.听
Q: How do I know what type of media equipment is available in my classroom?
A: View a list of听Media Equipment in Auditoriums and Classrooms.
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Q. I need help with the equipment in the classroom I am in. Who do I call?
A. Classroom Support at (818) 677-1500.听
For frequently asked questions, visit the听my吉祥坊box page.
For frequently asked questions, visit the听my吉祥坊software page.
For frequently asked questions, visit the听my吉祥坊tablet听page.
Q: How can I access 吉祥坊's computing resources from an off-campus location?
A: Most resources such as the听, and听听can be accessed via an internet browser. Others, require a Virtual Private Network (VPN) connection. The听VPN听creates a secure connection called a "tunnel" between your computer and the campus network.
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Q: I am repeatedly being prompted for my 吉祥坊 User ID and Password when I try to connect. Why is this happening?
A: Make sure you are using your correct User ID and Password. To verify this information, view the听吉祥坊 User ID and Password Instructions. If you continue to have difficulties, contact the听IT Help Center.
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Q: When I try to connect to the VPN, I receive the message,听Initializing the connection. However, after a while, I am simply back at the connection screen where I get a听disconnected听message. Why does this happen?
A: From the configuration screen, ensure that the听portal address听value is set to听vpn.csun.edu.听If you continue to have difficulties, contact the听IT Help Center.听
Q: How can I protect my 吉祥坊 campus account?
A: The number one way to keep your 吉祥坊 account safe is to never give your 吉祥坊 password to anyone, including family and friends. Second, when using public computers to connect to campus services such as听email听or the听, always log off the computer before walking away. Finally, never download and install software from unknown/un-trusted sources, and only visit trusted web sites. If you believe that your 吉祥坊 password has been compromised, immediately听听and contact the听IT Help Center.
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Q: How do I obtain Antivirus software for my computer?
A: Symantec Anti-Virus is available for students, faculty, and staff at no additional cost. Visit the听吉祥坊 Software Downloads听page and sign in with your 吉祥坊 user ID and password. You will see Symantec Anti-Virus Corporate Edition available for downloading to a PC or Mac.
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Q: Which software programs help combat spyware?
A: We recommend installing听听or听.
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Q: What is a STOP security plate? How do I obtain one for my laptop?
A: For $10.00, a STOP security plate is the most cost鈥揺ffective, anti鈥搕heft and recovery product available. Whether your laptop is lost or stolen, a STOP plate may increase the chances of your laptop being returned to you. For more information, view the听Personal Electronics Security听page.
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Q: Will my STOP security plate ever expire?
A: No. Once registered, the STOP plate will help protect your device for life.
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Q: Will 吉祥坊 ever ask me for personal information via email?
A: No. Any email message asking for personal information such as user IDs, passwords, birthdates, and social security numbers is likely to be a phishing scam. Often, phishing scams will look like they're from banking institutions and other trusted organizations (such as the CSU). If you receive one of these messages, delete it immediately and never respond.听Learn more.
Q: What kind of software/hardware is available to 吉祥坊 students?
A: There are several options available to students for purchasing hardware for academic and personal use. View the听Student Software & Hardware Purchasing听page.
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Q.听What software is available听to me at a student?
A,. As a 吉祥坊 student, software such as Microsoft Office, Adobe Creative Cloud, and anti-virus software is available to you at no additional cost. For more information, visit the听Student Software听page.听
Q: What is SOLAR?
A:听is the name for the administrative applications at 吉祥坊. For students,听听generally refers to the section in the听听where you can register for classes, view grades, update campus contact information, etc. To learn more about using SOLAR, view听Admissions and Records: How To Guides for Students.
Q: Where can I find user guides, tutorials and other resources for software/applications used at 吉祥坊?听
A: Visit the听IT Training Guides and Resources听page. LinkedIn Learning is also available to you.听To access the听library for free, log in听with your 吉祥坊 user ID and password.听
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Q: How can I view my 吉祥坊 transcripts?
A: For instructions to view or print your听unofficial听吉祥坊 transcript, and to order an official 吉祥坊 transcript,听visit听Admissions and Records:听Order Transcripts.
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Q. How can I submit transcripts from participating California community colleges to 吉祥坊?
A. For instructions, visit Admissions and Records:听eTranscript California.听听
Q: How do I find my 吉祥坊 User ID and Password?听
A: Admissions and Records assigns each student a 吉祥坊 user ID and an initial password and this information is listed on your Admissions Acceptance form. This is what you use to set up and activate your campus account. If you have misplaced your user ID and password, contact the听IT Help Center听for assistance.听
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Q: How do I change my 吉祥坊 password?
A: Go to听. If this does not work,听contact the听IT Help Center听by phone at (818) 677-1400,听online at () or in person in (University Library, First Floor, Learning Commons). For security reasons, the Help Center is unable to reset your password via email.
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Q. Is there a guide to walk me through the password reset process?
A. Yes. Please review the听.听
For information about web conferencing, visit the听Zoom听webpage.
Q: How do I access 吉祥坊 wireless?
A: Connect to 吉祥坊's encrypted wireless network,听eduroam. This network will require a one-time login using your 吉祥坊 email address and will not require a听VPN听connection for additional security.听Learn more.
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Q: Where can I access 吉祥坊 Wireless?
A: 吉祥坊's wireless connection works throughout the campus. Connections in the parking lots and away from academic or residential buildings my be intermittent.
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Q: Which devices are compatible with 吉祥坊's wireless network?
A: Most Wi-Fi capable devices are compatible; however, Gaming devices (e.g. Nintendo, PlayStation, Xbox etc.) are not compatible.听
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Q: Can I access the wireless network from more than one computer at the same time?
A: Yes.